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Outage in IONOS Cloud

Intermittent Issues with IONOS Cloud Telephon Support

Resolved Minor
January 30, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use support@cloud.ionos.com if the team cannot be reached correctly via phone.
Components affected
IONOS Cloud Cloud Support

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/30/2026 12:53PM

This incident has been resolved.

MONITORING 5 days ago - at 01/30/2026 12:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 days ago - at 01/30/2026 09:56AM

We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use support@cloud.ionos.com if the team cannot be reached correctly via phone.

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