Outage in IONOS Cloud
Network service degraded
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud experienced sporadic connection issues and substantial packet delivery delays that affected network connectivity and degraded connection quality for individual virtual resources. The network problems lasted 1.1 hours and were linked to scheduled network maintenance. The issue was resolved after technicians identified the source, implemented a fix, and restored normal traffic and connectivity.
We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery. Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources. We will inform you as soon as the functionality has been restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 02/24/2026 09:44PM
The issue was linked to the scheduled network maintenance announced here: https://status.ionos.cloud/incidents/y3q7703x5fg4.
We have confirmed that the problem is now resolved. Our team is continuing the investigation to determine the root cause, and we will publish the RCA on this page as soon as it becomes available.
MONITORING
20 days ago - at 02/24/2026 09:05PM
A fix Has been implemented and Customers should see traffic and connectivity return to normal at this point.
IDENTIFIED
20 days ago - at 02/24/2026 09:00PM
The team has now Identified the source and are investigating remediation steps.
INVESTIGATING
20 days ago - at 02/24/2026 08:53PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 02/24/2026 08:40PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 02/24/2026 08:39PM
We are writing to inform you that we have been experiencing sporadic connection issues and substantial delays on packet delivery. Network technicians have started working on the occurrence immediately after detection and will isolate the problem and solve the issue as quick as possible. However, it is possible that there will be a certain degradation in connection quality affecting individual virtual resources. We will inform you as soon as the functionality has been restored.
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