Outage in IONOS Cloud
Acronis Backup Service: Cloud Storage Access issues
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's Acronis Backup Service experienced connectivity issues for 12.5 hours, preventing users from accessing cloud storage with "access denied" errors. The problem was caused by a configuration change made on February 25th that affected backup connectivity. The issue was resolved by rolling back the configuration change, restoring normal backup service functionality.
We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 02/27/2026 08:25AM
This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
INVESTIGATING
18 days ago - at 02/26/2026 07:56PM
We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
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