Outage in IONOS Cloud
Acronis Backup Service: Cloud Storage Access issues
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's Acronis Backup Service experienced connectivity issues for 12.5 hours, preventing users from accessing cloud storage with "access denied" errors. The problem was caused by a configuration change made on February 25th that affected backup connectivity. The issue was resolved by rolling back the configuration change, restoring normal backup service functionality.
We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
Components affected
IONOS Cloud BackupTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/27/2026 08:25AM
This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
INVESTIGATING
about 2 months ago - at 02/26/2026 07:56PM
We are currently investigating issues related to Acronis Backup Service.
Error message: Failed to connect because access to the cloud storage was denied.
Latest IONOS Cloud outages
Support Telephone Routing Issue - 5 days ago
S3: Increased error count in eu-central-1 - 6 days ago
Network Connectivity Issue in FRA - 12 days ago
AI Modelhub: Performance Degradation - 18 days ago
Performance Degradation Compute FRA - 19 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
