Outage in IONOS Cloud
AI Model Hub: Increased Error Rate
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's AI Model Hub experienced increased error rates with the Llama 405B model due to hardware degradation and subsequent capacity constraints following a hardware failure. The incident affected the Llama 3.1 405B Instruct model's performance and reliability over 58.9 hours. The service was restored with capacity constraints remaining, and users experiencing ongoing issues were advised to use GPT-OSS 120B as a temporary alternative while optimizations are deployed.
Our Model Hub Team is currently working on resolving errors related to an instance running the llama 405b model.
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 03/11/2026 07:20PM
We are marking this incident as resolved. The incident was caused by capacity constraints following a hardware failure. While capacity has been restored, we still see some usage‑specific constraints with the Llama 3.1 405B Instruct model. Our AI ModelHub team will deploy optimizations to the model to increase performance and reliability. We recommend that users still experiencing issues with the model check GPT‑OSS 120B as a potential (temporary) replacement.
MONITORING
3 days ago - at 03/09/2026 06:53PM
Our AI Model Hub Team has mitigated the incident. While the underlying root cause is not yet fully established or resolved, the model service should be stable. We are monitoring the situation while the investigation is ongoing
IDENTIFIED
3 days ago - at 03/09/2026 11:52AM
The team has identified the root cause: hardware degradation affecting this model's hosting environment is causing backend instability. We are currently implementing a fix.
INVESTIGATING
3 days ago - at 03/09/2026 08:26AM
Our Model Hub Team is currently working on resolving errors related to an instance running the llama 405b model.
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