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Outage in IONOS Cloud

Network: Increased latency in TXL

Resolved Minor
April 28, 2026 - Started about 24 hours ago - Lasted about 20 hours
Official incident page

Incident Report

Summary AI Generated

IONOS Cloud experienced network latency irregularities in their TXL datacenter that affected network services and caused increased error rates on the AI Modelhub. The network team identified the likely cause and deployed a mitigation after approximately 20 hours. The incident was resolved once no further anomalies were observed during peak usage times.

We are currently investigating network latency irregularities in our TXL datacenter.
Components affected
IONOS Cloud Network

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 04/29/2026 04:32PM

As no further anomalies have been spotted throughout peak times, we are closing this incident. A Root Cause Analysis will be provided here, once compiled

MONITORING about 23 hours ago - at 04/28/2026 09:05PM

Our Network Team has identified the likely cause of the performance degradation and has deployed a mitigation. We are currently monitoring bandwidth and latency metrics to ensure stability.

INVESTIGATING about 24 hours ago - at 04/28/2026 08:27PM

Our network team is currently investigating the issue. We are seeing increased error rates on the AI Modelhub and including the service as potentially affected.

INVESTIGATING about 24 hours ago - at 04/28/2026 08:17PM

We are currently investigating network latency irregularities in our TXL datacenter.

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