Outage in IONOS Cloud
Cloud Support: Telephone Support temporarily unavailable
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's telephone support service became temporarily unavailable, preventing customers and partners from reaching support via phone. The outage affected the Cloud Support component for 7.4 hours, with users directed to use DCD Form and email as alternative contact methods. Phone support was restored and returned to normal operation.
IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via DCD Form and Email, instead.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/13/2026 09:13PM
Phone Support is now available again
IDENTIFIED
about 1 month ago - at 06/13/2026 01:50PM
IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via DCD Form and Email, instead.
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