Outage in IONOS Cloud
Cloud Support: Telephone Support temporarily unavailable
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud telephone support was unavailable for approximately 6.9 hours on July 2, 2026, preventing customers and partners from reaching support by phone. During the outage, users were directed to contact Cloud Support via the DCD Form or email as alternatives. Phone support was fully restored by 13:50 UTC.
IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/02/2026 01:50PM
Phone Support is now available again
INVESTIGATING
16 days ago - at 07/02/2026 07:01AM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 07/02/2026 07:00AM
IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
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