Outage in iQmetrix

Support Case Creation for Emails in Salesforce Currently Down

Resolved Minor
June 09, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Currently routing for Support emails are not creating cases within our Ticketing System. We are actively working to resolve the issue. Support is still available via chat. More updates to follow.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/09/2025 05:34PM

This incident is now resolved. This was due to a Bug on the Salesforce side that was defaulting the send configuration for the automation flow. We have verified the source and have implemented a work around as directed by Salesforce. Tickets are now generating correctly. If you do not get a reply to your created case within 24 hrs, please create a new Support Request with our team at support@iqmetrix.com.

IDENTIFIED 5 months ago - at 06/09/2025 05:00PM

The issue has been identified and we are working to resolve currently. More updates to follow.

INVESTIGATING 5 months ago - at 06/09/2025 04:08PM

Salesforce has been engaged to help in resolution of the issue. We will provide more updates as they become available.

INVESTIGATING 5 months ago - at 06/09/2025 03:51PM

Currently routing for Support emails are not creating cases within our Ticketing System. We are actively working to resolve the issue. Support is still available via chat. More updates to follow.

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