Outage in iQmetrix

11/20/2025 Latency/Launching Issues

Resolved Minor
November 20, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are receiving client reports of issues with Latency and Logging in to both RQmobile and Desktop. Our Incident Management team is aware of the issue and is actively investigating and working towards a resolution. More updates to follow.
Components affected
iQmetrix Logins iQmetrix Logins

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/20/2025 11:57PM

This issue is now resolved. If you are experiencing any further issues related to this, please reach out to our support team at support@iqmetrix.com.

MONITORING about 2 months ago - at 11/20/2025 11:26PM

Our team is currently monitoring the situation. We will remain in this state until we have confirmation from the team that the issue is resolved. More updates to follow.

IDENTIFIED about 2 months ago - at 11/20/2025 10:45PM

We are continuing to monitor the situation and attempting to implement mitigation procedures.

More updates to follow.

IDENTIFIED about 2 months ago - at 11/20/2025 10:31PM

We are receiving client reports of issues with Latency and Logging in to both RQmobile and Desktop.

Our Incident Management team is aware of the issue and is actively investigating and working towards a resolution.
More updates to follow.

Latest iQmetrix outages

RQmobile Errors impacting transactions - 27 days ago
Service Disruption impacting multiple RQ Services - about 1 month ago
Increased Error rates across Multiple Products - about 1 month ago
Errors and Latency across multiple products - about 1 month ago
Increase Error Rates for Carrier Integration - about 1 month ago

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