Outage in IRISTEL

PSTN connectivity issues - Northern Canada

Resolved Major
August 08, 2024 - Started 5 months ago - Lasted about 20 hours
Official incident page

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Outage Details

Dear Iristel Customers, We are experiencing a connectivity issues in the northern region of Canada. During this incident, you may face call completion challenges originating from or terminating to the regional PSTN. The issue is currently being investigated by the regional ILEC. Iristel equipment and network are accessible and not at fault. We will keep you informed as additional information is made available to Iristel. Start time: August 07, 2024 at 17:06 EST Sincerely, Iristel NOC
Components affected
IRISTEL YUKON IRISTEL NORTHWEST TERRITORIES IRISTEL NUNAVUT
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/08/2024 07:35PM

Dear Iristel Customers,

We are pleased to announce that connectivity issue in Northern Canada has been restored, and all impacted services have returned to normal operation.

We sincerely appreciate your patience and understanding during this time.

Restoration time - August 8, 2024 14:50:00 EST (approximately)

Thank you for your continued support.

Sincerely,
Iristel NOC

INVESTIGATING 5 months ago - at 08/08/2024 03:00AM

Dear Iristel Customers,

The issue is still being investigated by the regional ILEC and there is no ETR yet as of the moment.
We will keep you informed as soon as additional information becomes available to Iristel.

Thank you.

INVESTIGATING 5 months ago - at 08/08/2024 12:05AM

Dear Iristel Customers,

We are experiencing a connectivity issues in the northern region of Canada. During this incident, you may face call completion challenges originating from or terminating to the regional PSTN.

The issue is currently being investigated by the regional ILEC. Iristel equipment and network are accessible and not at fault.
We will keep you informed as additional information is made available to Iristel.

Start time: August 07, 2024 at 17:06 EST

Sincerely,
Iristel NOC

Latest IRISTEL outages

PSTN Outage - Yellowknife, Northwest Territories - 4 days ago
PSTN Connectivity issue - Huntsville, Ontario - about 1 month ago
Connectivity - West coast Canada - 2 months ago
PSTN connectivity - Yellowknife, NWT - 3 months ago
Connectivity issues in Northern Canada - 5 months ago

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