Outage in IRISTEL

Third party carrier issue in Northern Canada - PSTN call completion

Resolved Major
December 30, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Iristel Customers, Please be advised that the regional ILEC in northern Canada is facing challenges with PSTN to Cellular call completion. All other regions remain unaffected. All Iristel systems are operational; the issue lies with the regional Incumbent carrier's network. We will keep this space updated as more information is made available to Iristel NOC. Sincerely, Iristel NOC
Components affected
IRISTEL NEWFOUNDLAND AND LABRADOR IRISTEL YUKON IRISTEL NORTHWEST TERRITORIES
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/31/2024 10:18PM

This incident has been resolved.

MONITORING 2 months ago - at 12/31/2024 05:07PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 12/31/2024 05:06PM

Dear Iristel Customers,

We have been informed that the trouble was cleared.
Resolution time is approximately 12/31 11:36am EST.

If you continue to face challenges in this region, please reach out to our support teams.
We thank you for your patience and will continue to closely monitor the issue.

IDENTIFIED 2 months ago - at 12/30/2024 10:27PM

Dear Iristel Customers,

Please be advised that the regional ILEC in northern Canada is facing challenges with PSTN to Cellular call completion.

All other regions remain unaffected.

All Iristel systems are operational; the issue lies with the regional Incumbent carrier's network.

We will keep this space updated as more information is made available to Iristel NOC.

Sincerely,
Iristel NOC

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