Outage in IRISTEL

Call completion issues - Canada Central and West

Resolved Minor
February 14, 2025 - Started 8 months ago - Lasted about 1 month
Official incident page

Incident Report

Dear Iristel Customers, Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time. The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks. The call volume has now subsided, issue is considered resolved. Start time = 05:48 PM EST, Feb 14, 2025 End time = 07:50 PM EST, Feb 14, 2025 Sincerely, Iristel NOC
Components affected
IRISTEL ALBERTA IRISTEL BRITISH COLUMBIA
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/27/2025 01:52AM

This incident has been resolved.

MONITORING 8 months ago - at 02/15/2025 01:03AM

Dear Iristel Customers,

Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time.

The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks.

The call volume has now subsided, issue is considered resolved.

Start time = 05:48 PM EST, Feb 14, 2025
End time = 07:50 PM EST, Feb 14, 2025

Sincerely,
Iristel NOC

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