Outage in IT Glue

Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'aue1-saas-p0'

Resolved Minor

February 26, 2026 - Started 15 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers on pod 'aue1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 92-hour period. The Kaseya R&D team identified the root cause and implemented configuration changes to address the issue. The incident was resolved after monitoring confirmed that SharePoint and Teams backup success rates had improved.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services. The Kaseya R&D team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 03/02/2026 02:21PM

This incident has been resolved.

MONITORING 14 days ago - at 02/27/2026 07:05PM

The Kaseya R&D team have implemented configuration changes on the pod to address the issue.

Sharepoint and Teams success rates are improving and the Kaseya R&D team is actively monitoring.

IDENTIFIED 15 days ago - at 02/26/2026 06:09PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services.

The Kaseya R&D team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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