Outage in IT Glue

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2378'

Resolved Minor

February 27, 2026 - Started 14 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection customers hosted on node 'use1-bfyii-2378' experienced service disruption and were unable to access their accounts, receiving errors when attempting to connect. The Kaseya R&D Team investigated the issue and implemented a fix after approximately 4 hours of monitoring. The incident was fully resolved after 4.3 hours of total downtime.

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 02/27/2026 09:08PM

This incident has been resolved.

MONITORING 14 days ago - at 02/27/2026 05:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 14 days ago - at 02/27/2026 04:53PM

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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