Outage in IT Glue
Datto RMM - Vidal - Post 15.1.0 Release - Activity Log Issues
Resolved MinorIncident Report
Summary AI Generated
Following the 15.1.0 release, Datto RMM's Vidal platform experienced job execution failures and slow or non-loading Activity Logs for approximately 46 hours. The issue resurfaced multiple times during the incident after initial fixes were applied, requiring repeated intervention from the engineering team. The incident was fully resolved on August 20, 2026, following a confirmed fix and an overnight monitoring period with no further issues observed.
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/20/2026 12:38PM
This incident has been resolved.
MONITORING
5 days ago - at 08/19/2026 09:01PM
At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
MONITORING
5 days ago - at 08/19/2026 01:53PM
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/19/2026 01:01PM
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
IDENTIFIED
5 days ago - at 08/19/2026 12:46PM
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing.
Thank you for your patience!
MONITORING
5 days ago - at 08/19/2026 07:49AM
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
IDENTIFIED
6 days ago - at 08/18/2026 07:48PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 08/18/2026 05:13PM
We have identified an issue with the Activity Log failing to load.
The Kaseya R&D team are working on a fix for the issue.
MONITORING
6 days ago - at 08/18/2026 03:48PM
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
MONITORING
6 days ago - at 08/18/2026 02:58PM
A fix has been implemented for Activity Logs and they should be loading as expected.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
INVESTIGATING
6 days ago - at 08/18/2026 02:52PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 08/18/2026 02:15PM
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest IT Glue outages
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities. - 6 minutes ago
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions - 3 days ago
[INKY] - Email processing by INKY is being delayed - 7 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
