Outage in IT Glue
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions
Resolved MinorIncident Report
Summary AI Generated
Datto SaaS Protection experienced backup and restore failures affecting customers across multiple regions, lasting approximately 20.5 hours. Export services remained unaffected throughout the incident. The Kaseya R&D team deployed fixes that restored backup success rates and full functionality, with the incident confirmed resolved after a monitoring period.
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/22/2026 02:50PM
Changes made by the Kaseya R&D team have proven successful and full functionality has been restored.
The issue is now considered resolved.
MONITORING
3 days ago - at 08/22/2026 12:53AM
Backup success rates have returned to normal levels and restoration functions have resumed.
Our R&D team is continuing to monitor.
IDENTIFIED
3 days ago - at 08/21/2026 08:46PM
Our R&D team has begun deploying changes to the affected regions to address the issue.
IDENTIFIED
3 days ago - at 08/21/2026 07:54PM
Our R&D team is actively preparing to deploy changes to address the issue.
IDENTIFIED
3 days ago - at 08/21/2026 06:22PM
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest IT Glue outages
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities. - 6 minutes ago
[INKY] - Email processing by INKY is being delayed - 7 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
