Outage in IT Glue
SaaS Protection - isw1-bfyii-1131 - Backup Performance Degradation
Resolved MajorIncident Report
Summary AI Generated
**IT Glue SaaS Protection – Backup Performance Degradation** Customers hosted on node **isw1-bfyii-1131** experienced failed backups for approximately **8.8 hours**. Kaseya Engineering identified the issue, applied a fix, and confirmed errors ceased and backup metrics recovered. The incident was fully resolved after a monitoring period, with backups returning to normal operation.
We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131
The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/19/2026 08:08PM
This incident has been resolved.
MONITORING
5 days ago - at 08/19/2026 01:00PM
Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.
IDENTIFIED
5 days ago - at 08/19/2026 12:29PM
The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.
IDENTIFIED
5 days ago - at 08/19/2026 11:25AM
We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131
The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest IT Glue outages
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities. - 6 minutes ago
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions - 3 days ago
[INKY] - Email processing by INKY is being delayed - 7 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
