Outage in IT Glue
Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection Partners were unable to access customer accounts due to the SaaS Protection Status Page in the Datto Partner Portal failing to load customer details. The outage lasted approximately 5.2 hours before Kaseya's R&D team identified the root cause and deployed configuration changes to restore access. The incident was fully resolved after a monitoring period confirmed the fix was effective.
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/14/2026 05:53PM
This incident has been resolved.
MONITORING
5 days ago - at 09/14/2026 04:40PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 09/14/2026 02:51PM
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
INVESTIGATING
5 days ago - at 09/14/2026 02:30PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 09/14/2026 12:46PM
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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