Outage in IT Glue
Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap
Resolved MinorIncident Report
Summary AI Generated
Datto Networking (Datto Secure Edge) users experienced unexpected bandwidth throttling despite their pooled data usage remaining below the configured threshold. The incident lasted approximately 23.6 hours before the root cause was identified and resolved. The issue was fully resolved following a monitoring period with no further cases reported.
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
The Kaseya Engineering Team is currently investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/18/2026 03:39PM
This incident has been resolved.
MONITORING
2 days ago - at 09/17/2026 08:57PM
We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
We are currently monitoring for any new individual cases, however the issue is currently resolved.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
INVESTIGATING
2 days ago - at 09/17/2026 04:05PM
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
The Kaseya Engineering Team is currently investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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