Outage in IT Glue
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
Resolved MajorIncident Report
Summary AI Generated
US-based users were unable to authenticate to US-hosted cells in Datto Workplace for approximately 3.8 hours. The Kaseya R&D Team investigated the issue, implemented a fix, and confirmed full resolution after a monitoring period.
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/14/2026 06:47PM
This incident has been resolved.
MONITORING
5 days ago - at 09/14/2026 03:20PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 09/14/2026 03:05PM
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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