Outage in IT Services - Northeastern University
MFA Authentication Errors | Duo
Resolved MinorIncident Report
Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Duo Security Phone Call Delivery IT Services - Northeastern University Duo Security Core Authentication Service IT Services - Northeastern University Duo Security Push Delivery IT Services - Northeastern University Duo Security SMS Message DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/24/2026 11:04PM
This issue has been fully resolved.
MONITORING
about 2 months ago - at 02/23/2026 04:48PM
DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored.
Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
INVESTIGATING
about 2 months ago - at 02/23/2026 03:54PM
While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb
INVESTIGATING
about 2 months ago - at 02/23/2026 03:00PM
Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
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