Outage in IT Services - Northeastern University

Main Environment License Errors | Claude

Resolved Major

June 30, 2026 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

Northeastern has renewed its agreement with Anthropic, the provider of Claude AI. Due to an error by Anthropic, the main Claude plan is currently temporarily unavailable. IT Services is awaiting Anthropic to restore service.

Components affected

IT Services - Northeastern University Claude by Anthropic

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 07/01/2026 02:22AM

Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

MONITORING about 1 month ago - at 06/30/2026 06:08PM

Anthropic has corrected the renewal error that blocked the Claude Premium plan from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.

INVESTIGATING about 1 month ago - at 06/30/2026 06:04PM

IT Services is in touch with Anthropic and will share updates as they’re available on Anthropic’s fix.

INVESTIGATING about 1 month ago - at 06/30/2026 06:03PM

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