Outage in IT Services - Northeastern University
AWS Errors Causing Service Interruptions l Global
Resolved MajorIncident Report
IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas.
IT Services is actively monitoring the situation and will provide updates as more information becomes available.
Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page.
To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Canvas IT Services - Northeastern University Amazon Web Services (AWS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/16/2026 06:38PM
The issue has been resolved, and services are operating normally.
MONITORING
20 days ago - at 07/16/2026 12:50PM
An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally.
Teams will continue to monitor to ensure stability. No further impact is expected.
Additional details are available on the AWS Service Health page.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
MONITORING
21 days ago - at 07/16/2026 10:19AM
IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas.
IT Services is actively monitoring the situation and will provide updates as more information becomes available.
Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page.
To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
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