Outage in IT Services - Northeastern University
Login Errors l London Canvas
Resolved MajorIncident Report
IT teams are investigating reports of login errors affecting the London Canvas environment. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University CanvasTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/06/2026 11:17AM
The London campus community can now log in to the London Canvas, Quercus, and other impacted services. The third-party vendor that supports the London single sign-on experience has resolved the issue.
INVESTIGATING
about 1 month ago - at 07/05/2026 07:23PM
Members of the London campus community are unable to log in to Canvas and Quercus. IT Services staff members have escalated to the vendor that supports these London services to resolve the issue.
INVESTIGATING
about 1 month ago - at 07/05/2026 05:40PM
IT teams are investigating reports of login errors affecting the London Canvas environment. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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