Outage in IT Services - Northeastern University
Wired and Wireless Network Outage
Resolved MajorIncident Report
IT teams are investigating issues to the wired and wireless network across the Boston and Campuses. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University NUwave (Wireless Network / Access Points) IT Services - Northeastern University NUnet (Wired Network / Physical)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 03:16PM
The root cause was identified and IT teams have confirmed that services have remained stable.
MONITORING
about 1 month ago - at 07/01/2026 01:43AM
Teams have implemented a fix and IT Services has confirmation that services have been restored.
Teams are continuing to monitor to ensure stability and validate root cause.
IDENTIFIED
about 1 month ago - at 07/01/2026 01:18AM
Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.
INVESTIGATING
about 1 month ago - at 07/01/2026 01:17AM
Teams have narrowed on a cause and are actively investigating remediation methods. Further updates will be provided as available.
INVESTIGATING
about 1 month ago - at 07/01/2026 01:07AM
Network disruption is impacting wired and wireless services, as well as PaperCut printing and Student Hub.
INVESTIGATING
about 1 month ago - at 07/01/2026 12:31AM
IT teams are investigating issues to the wired and wireless network across the Boston and Campuses. Updates will be shared to the IT Statuspage as they become available.
For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, help@northeastern.edu, or by visiting the Tech Service Portal.
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