Outage in IT Services - Northeastern University

Service Disruption | Student Hub

Resolved Minor

June 30, 2026 - Started about 1 month ago - Lasted about 17 hours
Official incident page

Incident Report

IT teams are investigating an issue impacting Student Hub. Student may be unable to access the service and may encounter an error message stating that access is restricted. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

Components affected

IT Services - Northeastern University Student Hub

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 07/01/2026 06:26PM

Services are still operating normally. This issue is resolved.

MONITORING about 1 month ago - at 07/01/2026 01:44AM

The root cause has been discovered to be related to the existing network disruption. Services have been restored as part of the network remediation efforts.

INVESTIGATING about 1 month ago - at 07/01/2026 01:10AM

IT teams are investigating an issue impacting Student Hub. Student may be unable to access the service and may encounter an error message stating that access is restricted.

Updates will be provided as more information becomes available.

For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.

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