Outage in IT Services - Northeastern University
Zoom Licensing l Global
Resolved MinorIncident Report
The vendor, Zoom, has incorrectly reassigned faculty and authorized staff to a Basic Zoom license. As a result, affected users may encounter the 40-minute limit for hosted meetings associated with Basic Zoom licenses.
Zoom is aware of the issue and is investigating. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
Components affected
IT Services - Northeastern University Zoom Web ClientTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/10/2026 07:31PM
Zoom has fixed the incorrect licensing. Faculty and authorized staff are now licensed as expected.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
INVESTIGATING
16 days ago - at 08/10/2026 07:19PM
The vendor, Zoom, has incorrectly reassigned faculty and authorized staff to a Basic Zoom license. As a result, affected users may encounter the 40-minute limit for hosted meetings associated with Basic Zoom licenses.
Zoom is aware of the issue and is investigating. Updates will be provided as more information becomes available.
For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], help@northeastern.edu, or by visiting the Tech Service Portal.
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