Outage in Iterable

Journey processing issues across clusters

Resolved Major
August 27, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

The engineering team has identified an issue in our journey processing engine with implications across our customer base. The specific impact is delayed processing of journeys across multiple clusters. Impact began at approximately 3am PT today. No data has been lost. Next update at 10:00am PT.
Components affected
Iterable Web Application Iterable API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/27/2023 08:10PM

The engineering team has confirmed that journey processing is healthy and our systems have caught up on their processing backlogs. For the most part, impact was between approximately 3:00am PT and 9:20am PT today. Clusters 6 and 9 took a little longer to recover, so impact for those was between approximately 3:00am PT and 12:00pm PT.

MONITORING about 2 years ago - at 08/27/2023 05:03PM

The engineering team rolled out a remediation that has brought journey processing back to a normal level. The team will continue to monitor the situation. Impact was between approximately 3:00am PT and 9:20am PT today.

INVESTIGATING about 2 years ago - at 08/27/2023 04:11PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/27/2023 04:10PM

The engineering team has identified an issue in our journey processing engine with implications across our customer base. The specific impact is delayed processing of journeys across multiple clusters. Impact began at approximately 3am PT today. No data has been lost. Next update at 10:00am PT.

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