Outage in Iterable

Delayed Message Sends

Resolved Minor
November 18, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.
Components affected
Iterable System Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 11/18/2025 04:38PM

This incident has been resolved.

MONITORING 12 days ago - at 11/18/2025 03:36PM

All processing is back to normal. We continue to monitor.

MONITORING 12 days ago - at 11/18/2025 02:57PM

Upstream issue has been resolved. we will continue monitoring.

IDENTIFIED 12 days ago - at 11/18/2025 02:46PM

We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.

Latest Iterable outages

Platform Impact – Third-Party Vendor Disruption (Regional) - about 1 month ago
Incident Status Update: Journey Exit Malfunction - about 2 months ago
Catalog Service Disruption - 2 months ago
[Europe] 504 Errors on Data Export API (EU) - 3 months ago
Iterable Auth service degraded - 4 months ago

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