Outage in Iterable

Delayed Message Sends

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.
Components affected
Iterable System Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 04:38PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/18/2025 03:36PM

All processing is back to normal. We continue to monitor.

MONITORING about 2 months ago - at 11/18/2025 02:57PM

Upstream issue has been resolved. we will continue monitoring.

IDENTIFIED about 2 months ago - at 11/18/2025 02:46PM

We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.

Latest Iterable outages

Iterable web elevated error rates - 7 days ago
API Update Timing Out - 14 days ago
Platform Impact – Third-Party Vendor Disruption (Regional) - 3 months ago
Incident Status Update: Journey Exit Malfunction - 3 months ago
Catalog Service Disruption - 4 months ago

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