Outage in Iterable
Iterable Web Application Outage - US and EU Regions
Resolved MajorIncident Report
Summary AI Generated
Iterable experienced a 38-minute web application outage affecting both US and EU regions, preventing users from logging into the web app and causing slow page loads. API traffic, email sends, webhooks, and journeys continued to function normally throughout the incident. The engineering team identified and deployed a fix, fully restoring web application access across both regions.
We are currently investigating an issue involving users being unable to access the Iterable web app. API traffic, Sends, and Journeys already in progress are unaffected. This outage is limited to the Iterable web application itself.
Components affected
Iterable Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/13/2026 12:08AM
Our engineering team has completed the fix to the web application in both the US and EU regions. All services are currently functioning normally.
Email sends, API traffic, webhooks, and journeys functioned normally throughout this incident. The only impact was being unable to log into the web application and slow page loads. If you continue to experience any issues, please reach out to Support.
IDENTIFIED
5 days ago - at 05/12/2026 11:58PM
Our engineering team is continuing to work toward a full resolution. While we have mostly restored web application access, there may be some pages within the web app that periodically fail to load until the fix is fully rolled out across the entire application. Next update by 5:30PM PDT or sooner.
INVESTIGATING
5 days ago - at 05/12/2026 11:43PM
Engineering has identified a fix and is in the process of deploying to both EU and US web environments to resolve the issue. Next update at 5PM PDT or sooner.
INVESTIGATING
5 days ago - at 05/12/2026 11:31PM
We are currently investigating an issue involving users being unable to access the Iterable web app. API traffic, Sends, and Journeys already in progress are unaffected. This outage is limited to the Iterable web application itself.
Latest Iterable outages
Journey pages are not responding - about 1 month ago
Elevated API Error Rates in US Region - about 1 month ago
Ingestion and processing delay - about 2 months ago
Customers on c102 are experiencing degraded performance - 2 months ago
Proof Send Functionality Degraded - 2 months ago
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