Iterable experienced a 57-minute service incident where customers encountered delays and failures when sending WhatsApp messages. The issue was caused by an external service disruption affecting the WhatsApp messaging functionality. The incident was resolved after being monitored and addressed by the Iterable team.
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This incident has been resolved.
We are aware of an issue affecting WhatsApp messaging. Some customers may experience delays or failures sending WhatsApp messages. This appears to be caused by an external service disruption, and we are monitoring for updates. We will share another update by 1pm PST or sooner if new information becomes available.
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