Outage in itsme

itsme® Qualified Electronic Signature - new certificate creation incident

Resolved Minor

December 06, 2025 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

Dear Partner,
Since about 7 PM CET, we are experiencing a technical problem on our Qualified Electronic Signature services. End users who already have a valid certificate are not impacted and can sign documents ; end users not having a valid certificate will not be able to make a signature as the certificate creation process is currently down.
We are working with our certificate provider to resolve the issue.
We apologize for any inconvenience this may cause.
Best regards, Operations Team operations@itsme-id.com

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/07/2025 05:08PM

Dear Partner,

The issue is resolved, and the service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING 2 months ago - at 12/06/2025 09:50PM

Dear Partner,

Since about 7 PM CET, we are experiencing a technical problem on our Qualified Electronic Signature services. End users who already have a valid certificate are not impacted and can sign documents ; end users not having a valid certificate will not be able to make a signature as the certificate creation process is currently down.

We are working with our certificate provider to resolve the issue.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

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