Outage in itsme

itsme® Qualified Electronic Signature Incident - certificate creation down

Resolved Major

July 30, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Partner, Currently, our Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team operations@itsme-id.com

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/30/2025 01:36PM

Dear Partner,

Solution has been rolled out and the service has been restored.

We apologize for any inconvenience this may have caused.

Best regards,
Operations Team
operations@itsme-id.com

INVESTIGATING 9 months ago - at 07/30/2025 06:52AM

Dear Partner,

Currently, our Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services.

The root cause is identified at one of our partners with which we are working to get the service back running.

We apologize for any inconvenience this may cause.

Best regards,
Operations Team
operations@itsme-id.com

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