Ivanti Cloud Outage History

The Ivanti Neurons Platform experienced service degradation in the MLU environment, affecting multiple customers for 17.2 hours. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.

Ivanti Cloud customers in the IRW production environment experienced significant delays in workflow and email processing for over 10 days. The issue affected the Service Manager / Asset Manager (IRW) components, causing performance problems that impacted customers' production operations. The incident was resolved after implementing a fix and conducting emergency maintenance to restore normal service operations.

The Ivanti Cloud Neurons Platform (NVU) experienced a major incident where remote control connections were failing to establish. The issue affected the Neurons (NVU) component for 3.3 hours while Site Reliability investigated, identified the root cause, and implemented a fix. The incident was resolved after a monitoring period to ensure the fix was effective.

Ivanti Cloud experienced a major incident where email services in the IRW production environment stopped processing, affecting the Service Manager and Asset Manager components. The outage lasted 1.4 hours while the team investigated the issue. The problem was successfully resolved and email services were restored to normal operation.

The Ivanti Cloud Service Manager / Asset Manager (NVZ) experienced 500 errors and performance slowness in the production environment for 2.5 hours. The issue affected the NVZ Production environment's normal operations. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Ivanti Neurons for ITSM experienced an intermittent issue on the IAZ PRD Landscape that caused occasional latency and disruptions for users accessing the Service Manager and Asset Manager systems. The technical team implemented a fix after investigating the problem and monitored the results to ensure stability. The incident was resolved after 5.5 hours of service impact.

The Ivanti Cloud Neurons Platform experienced delays lasting 5.4 hours, with new devices appearing slowly in the console. Site Reliability identified and resolved the underlying issue, restoring normal data flow to the Neurons (NVU) component.

Ivanti Cloud experienced significant delays and intermittent timeouts when creating or updating records in the Service Manager / Asset Manager (LDZ) system due to a database platform issue. The incident caused degraded performance, affecting system responsiveness and latency for users. The engineering team implemented a fix after 16.6 hours and monitored the results before resolving the incident.