Ivanti Cloud Outage History

The CZERO PRD portal experienced a 10.8-hour outage that prevented users from logging in, caused by a Microsoft data center power event in the West US 2 region that affected underlying infrastructure. The power event resulted in increased latency and intermittent connectivity issues across multiple Microsoft services including Storage and Compute. The incident was resolved after Microsoft restored the affected network components, with portal access returning to normal functionality.

Ivanti Cloud's NVF STG/UAT tenants experienced a major outage lasting 25.3 hours, with users encountering 503 errors when trying to access Service Manager and Asset Manager applications. The technical team identified the root cause and implemented an initial fix, followed by additional changes during off-peak hours to avoid session disruptions. The incident was fully resolved after continued monitoring confirmed stable service restoration.

Ivanti Cloud experienced access issues affecting NVZ STG/UAT environments, causing intermittent availability and difficulty loading Service Manager/Asset Manager services for customers. After investigation, the team determined there was no wider landscape impact and that services were operational on the NVZ lower environments. The incident was resolved after 53 minutes with normal operations restored.

Ivanti Neurons for ITSM experienced issues with the TTZ production environment following an infrastructure upgrade, affecting the Service Manager and Asset Manager components. The SRE and DBA teams identified the root cause and implemented a fix after 15 hours. The incident was resolved after a monitoring period to ensure system stability.

The Ivanti Neurons for MDM service at na1.mobileiron.com experienced a major outage lasting 86.2 hours, preventing customers from logging into the web portal and registering devices. The issue was identified and a fix was implemented after initial investigation, followed by monitoring to ensure stability. The incident was fully resolved on May 26th after extended monitoring confirmed the service was operating normally.

Ivanti Neurons for Secure Access experienced degraded performance in the EMEA region for 1.5 hours. The service degradation affected zero trust access functionality for users in the European, Middle Eastern, and African regions. Ivanti implemented a fix and monitored the results before confirming full resolution of the incident.

The Ivanti Cloud Neurons Platform experienced an 8.1-hour outage where some tenants had difficulty accessing or using Edge Intelligence functionality. The incident affected three Neurons components (MLU, NVU, and UKU) and was resolved after engineers identified the root cause and implemented a fix.

Ivanti Cloud experienced connectivity issues with the LDZ PRD landscape affecting Service Manager and Asset Manager services for 1.7 hours. Users reported being unable to connect to these systems during the outage. The connectivity was gradually restored and the issue was fully resolved, with the service returning to stable operation.

The Ivanti Cloud LDZ PRD landscape experienced a failover event that caused session timeouts and brief service disruptions for users of Service Manager/Asset Manager. The team implemented an emergency change to address the underlying issue and restore service stability. The incident was resolved after 2.6 hours with performance fully restored and continued monitoring to ensure stability.

Ivanti Cloud experienced a major incident where patch management scan datasets were failing on the Neurons (NVU) platform. The issue affected the patch management functionality for 64.8 hours. The incident was resolved after implementing a fix and monitoring the results.