Ivanti Cloud Outage History

The Ivanti Cloud Neurons Platform experienced an issue where the Devices Dashboard would throw missing column errors and fail to display all columns properly. This affected the Neurons (NVU) component for 17.9 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Ivanti Neurons for MDM experienced a partial outage affecting the NA1 portal (https://na1.mobileiron.com), making it temporarily unavailable to users. The issue was identified and resolved with a fix implementation after 1.2 hours of service disruption.

Ivanti Neurons for ITSM experienced a 138-hour outage affecting some NVF PRD tenants, initially caused by maintenance for the 2026.1 DROP#2 and Patch#5 upgrade, which led to post-deployment technical issues including intermittent 500 errors and login failures. The Service Manager/Asset Manager (NVF) components were impacted, with customers unable to access their tenants or experiencing significant performance degradation and workflow issues. The incident was resolved through traffic redirection to healthy load balancers and implementation of permanent fixes across all affected servers.

Ivanti Cloud experienced performance degradation in the NVZ production environment that caused delays in escalation queue processing, affecting the Service Manager and Asset Manager components. The technical team identified the root cause and implemented a fix after 5.2 hours of investigation and troubleshooting. The incident was fully resolved with normal escalation processing performance restored.

Ivanti Neurons Patch Intelligence users experienced timeout errors when performing searches over a 114.7-hour period. The issue affected the Neurons (NVU) component, preventing users from successfully completing search operations. The timeout errors were resolved and service stability was restored, with enhanced search functionality planned for a future update.

Ivanti Neurons for Secure Access and Zero Trust Access experienced degraded performance in the Americas region for 4.5 hours on April 24, 2026. The issue affected users' access to secure network resources in North America. Ivanti identified the root cause, implemented a fix, and fully resolved the incident after monitoring the solution's effectiveness.

The Ivanti Cloud Neurons Platform (NVU) experienced delays for 8.2 hours. The issue was investigated and has been resolved. This was classified as a minor service incident affecting the Neurons NVU component.

Ivanti Cloud experienced performance degradation affecting the Service Manager / Asset Manager (LDZ) landscape for 4.1 hours. Users reported degraded performance across the affected systems during the incident. The performance issues were resolved through investigation and monitoring, with systems returning to normal operation and no further performance problems reported.

The Ivanti Cloud Neurons Platform (NVU) experienced degraded performance in reports fetch and generation functionality for 15.7 hours. The issue was identified and a fix was implemented, with monitoring confirming the resolution. The incident affected the Neurons (NVU) component and has been fully resolved.

Ivanti Cloud's NVZ production tenants experienced a 5.5-hour outage where users encountered 500 errors and could not access Service Manager/Asset Manager systems. The incident affected all NVZ PRD tenants, preventing normal operations and system access. Corrective action was implemented to restore accessibility and resolve the 500 error issues, with the service fully restored after monitoring confirmed system stability.