Ivanti Cloud Outage History

The Ivanti Cloud Neurons Platform (NVU) experienced delays for approximately 94 hours. A fix was implemented and monitored before the incident was fully resolved. The service disruption lasted nearly four days before normal operations were restored.

Ivanti Cloud experienced increased latency in the staging environment affecting Service Manager and Asset Manager components. The team took proactive measures to prevent performance degradation, with actions designed to be transparent to customers. After extended monitoring over 149 hours, the latency issue was successfully mitigated and resolved.

The Ivanti Cloud Neurons Platform (NVU) experienced delays for 5.6 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved with normal service restored.

Ivanti Cloud experienced email processing failures across the IRW PRD environment, affecting the Service Manager / Asset Manager (IRW) component. The incident lasted 7.1 hours before the email processing issue was resolved. Users experiencing ongoing problems were advised to contact support.

The Ivanti Cloud IRW production environment experienced intermittent 503 Service Temporarily Unavailable errors affecting Service Manager/Asset Manager for 52.5 hours, impacting a subset of tenants with connection timeouts and service disruptions. The issue was resolved through mitigation deployments and emergency maintenance, with engineers allocating additional resources and implementing changes to stabilize the environment and restore normal performance.

The Ivanti Cloud Service Manager / Asset Manager (IRW) production environment experienced intermittent issues causing HTTP 500 internal server errors that prevented customer access to their tenants. The outage lasted 5.3 hours while engineers investigated and implemented fixes. The service was restored and declared resolved after monitoring confirmed system stability.

Ivanti Cloud experienced an issue with the Neurons for UEM product on the NVU landscape where audit trails stopped updating and new activity was not visible to customers. The incident affected all customers using Neurons on NVU and lasted 69 hours. A fix was implemented and monitored before the issue was fully resolved.

Ivanti Cloud experienced a 14.6-hour incident where newly installed agent devices and connector-imported devices were not appearing in Neurons for UEM (NVU) due to device discovery delays. The issue affected the Neurons (NVU) component, preventing proper visibility of new devices in the system. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Ivanti Cloud Service Manager/Asset Manager tenants in the NSZ region became completely inaccessible due to corrupted disks, lasting 23.9 hours. The service was restored by failing over to a disaster recovery environment, which resulted in 15 minutes of data loss and temporary impairment of reporting services with slower response times. The incident was fully resolved when services were successfully failed back to the primary production environment.

Ivanti Cloud's Service Manager / Asset Manager (IRW) experienced workflow timeout errors and delayed workflow instances for approximately 15 days. The incident also affected email processing for a subset of customers, with some experiencing incoming email issues. The workflow issues were resolved through emergency maintenance operations, while remaining email problems were addressed individually through support cases.