Ivanti Cloud Outage History

NSZ production and staging tenants in Ivanti Cloud's Service Manager/Asset Manager became inaccessible with 503 errors due to backend database connectivity issues. The outage lasted 20.6 hours while teams worked with third-party providers to restore database connections and rebuild deployment processes. Services were gradually restored and stabilized, with full resolution confirmed after extended monitoring.

Ivanti Neurons Platform customers on TKU environments experienced degraded performance when accessing the Users page for 17.1 hours. Site Reliability Engineering identified the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure stability.

Ivanti Neurons for MDM customers on the uk1.mobileiron.com environment experienced slow portal loading for 2.4 hours. The Site Reliability Engineering team identified the root cause and implemented a fix. The service was restored to normal operation after a monitoring period.

The Ivanti Cloud NVZ production environment experienced performance degradation affecting Service Manager and Asset Manager components. The incident lasted approximately 21 days, with services returning to stable operation on April 6th followed by continued monitoring until final resolution on April 27th. No specific user impact details were provided in the incident reports.

The Ivanti Neurons Platform experienced login difficulties and UI navigation issues that affected users for 4.9 hours. The incident was identified and a fix was implemented, followed by monitoring to ensure stability. The service was fully restored and the incident was resolved.

The Ivanti Neurons Platform experienced a major incident where tenants were unable to save credentials, which also impacted new connector creations and other functions requiring the credentials store. The issue affected the platform's core authentication and integration capabilities for approximately 1.3 hours. The incident was successfully resolved after investigation and remediation efforts.

The Ivanti Cloud Neurons Platform experienced an issue where agent policy changes were not updating properly across all regions (UKU, MLU, and NVU). The incident lasted 5 hours, during which the team identified the root cause and implemented a fix. The issue has been resolved after a monitoring period to ensure the fix was effective.

The Ivanti Cloud Neurons Platform (FRU) experienced slow performance when importing or viewing data over a 7-hour period. The issue affected data import and viewing functionality within the platform. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Ivanti Cloud experienced workflow processing delays affecting multiple customers using Service Manager and Asset Manager components. The incident caused workflows to process slower than normal, impacting customer operations for approximately 27 days. The issue was resolved by clearing workflow blockers, and systems returned to normal operation.

Ivanti Cloud's Neurons for MDM service experienced a major outage affecting the login.mobileiron.com component for 2.2 hours. The issue prevented users from accessing the mobile device management login portal. The incident was resolved after the team identified the root cause and implemented a fix, followed by a monitoring period to ensure stability.