Ivanti Cloud Outage History

Ivanti Neurons experienced issues where agent registration failed and changes to agent policies could not complete, affecting all three environments (MLU, NVU, and UKU). The incident lasted 5.5 hours before being resolved. A fix was identified and implemented, with monitoring confirming the resolution.

Ivanti Neurons for MDM service experienced degraded performance affecting the https://na3migration.mobileiron.com component for 6.3 hours. The service disruption was classified as minor and impacted mobile device management functionality. The issue was resolved after implementing a fix and monitoring the results.

The Ivanti Neurons for MDM portal in the CA1 region experienced a partial outage lasting 15.4 hours, making the service temporarily unavailable to users. The issue was identified and a fix was implemented, followed by a monitoring period to ensure stability. The incident was fully resolved with normal service restored.

Ivanti Cloud experienced a service degradation affecting the Neurons for MDM product in the NA2 region, causing the portal at https://na2.mobileiron.com to be temporarily unavailable. The incident lasted 21.8 hours while Site Reliability Engineering and Engineering teams investigated and identified the root cause. A fix was implemented and monitored before the service was fully restored.

Ivanti Cloud experienced slow response times on the Neurons Patch Intelligence Sideload page, affecting the NVU, MLU, and UKU components. The incident lasted 5 hours before a fix was implemented and monitored. The issue has been fully resolved.

A subset of Ivanti Cloud customers experienced delays in workflow processing within the Service Manager / Asset Manager (IAZ) system. The issue affected workflow operations for approximately 1.4 hours before being resolved. The service was stabilized and normal workflow processing was restored for all affected customers.

Ivanti Cloud's MobileIron Core to Cloud Migration service experienced a 36-hour degradation affecting customers on the na3migration.mobileiron.com environment, causing intermittent issues with portal login and loading, as well as problems with in-house app uploads, device branding, file transfers, scripts, CSV downloads, and scheduled reports. The incident required multiple fix attempts due to recurring issues before being permanently resolved on April 14th, 2026.

Ivanti Neurons Platform experienced an issue where Neurons Bots "Custom Actions" configured with role-based access restrictions were not returning properly, impacting tenants who had configured these restrictions. The issue affected Neurons components across NVU, MLU, and UKU regions for 66.2 hours. A fix was implemented and monitored before the incident was fully resolved.

Ivanti Cloud's Service Manager and Asset Manager (LDZ) tenants became inaccessible with 503 errors due to backend database connectivity issues that lasted 20.3 hours. The incident was resolved through deployment rebuilds and restoration of application server processes, with services gradually stabilizing after fixes were applied. Users experienced complete service unavailability initially, followed by intermittent issues and degraded performance during the recovery period.

FFZ tenants in Ivanti Cloud's Service Manager/Asset Manager became inaccessible with 503 errors due to backend database connectivity issues. The outage lasted 20.3 hours while teams worked with third-party providers to restore database connections, deploy fixes, and rebuild application server processes. Services were gradually restored and stabilized, with the incident fully resolved after extended monitoring.