Outage in Jira Service Management

Error HTTP 403, 401 when accessing Jira/Confluence

Resolved Minor
April 13, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.
Components affected
Jira Service Management Automation for Jira Jira Service Management Signup Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/13/2023 09:13AM

Between 2023/04/12 11:00 UTC to 2023/04/13 03:00 UTC, user were experiencing intermittent HTTP 403, 401 errors when accessing Confluence, Jira Work Management, Jira Service Management, and Jira Software customers. The issue has been resolved and the service is operating normally.

MONITORING over 1 year ago - at 04/13/2023 01:24AM

We have identified the root cause of the HTTP 403, 401 errors when accessing Jira/Confluence and have mitigated the problem. We are now monitoring closely.

INVESTIGATING over 1 year ago - at 04/13/2023 01:06AM

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.

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