Outage in Jira Service Management
Email Requests are not working via custom Microsoft Account
Resolved Minor
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Outage Details
Components affected
Jira Service Management Email RequestsLatest Updates ( sorted recent to last )
Between 2:00 PM UTC and 6:26 PM UTC, we experienced intermittent issues while submitting tickets using a custom Microsoft Account for Jira Service Management. The issue has been resolved, and the service is operating normally. The service is recovering and some customers may experience delays in ticket updates.
We are currently investigating an issue where some customers are intermittently unable to create tickets via a custom Microsoft Account. The team is currently investigating the issue.
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