Outage in Jira Service Management

Jira services are unavailable and have degraded performance in certain regions

Resolved Minor
January 23, 2025 - Started 13 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 01/24/2025 01:24PM

This incident has been resolved.

MONITORING 13 days ago - at 01/23/2025 06:40PM

We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.

IDENTIFIED 13 days ago - at 01/23/2025 06:17PM

We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.

INVESTIGATING 13 days ago - at 01/23/2025 05:29PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.

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