Outage in Jira Service Management

Jira services are unavailable and have degraded performance in certain regions

Resolved Minor

January 23, 2025 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.

Components affected

Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management Signup Jira Service Management Automation for Jira

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/24/2025 01:24PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/23/2025 06:40PM

We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.

IDENTIFIED about 1 year ago - at 01/23/2025 06:17PM

We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.

INVESTIGATING about 1 year ago - at 01/23/2025 05:29PM

We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.

Latest Jira Service Management outages

Disrupted JIRA and JSM availability - 1 day ago

Users incorrectly moved from Free to Standard Service Collection Trial account - 3 days ago

Some users in us-east-1 region unable to access Jira and JSM. - 3 days ago

Degraded performance of Jira, JPD, and JSM in eu-west-1 - 11 days ago

Assets intermittently unavailable - 12 days ago

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