Outage in Jira Service Management
Intermittent issues with customer upgrades and adding new Assets in JSM in ap-south region
Resolved Major
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Outage Details
Components affected
Jira Service Management Purchasing & LicensingLatest Updates ( sorted recent to last )
Between 00:13 UTC to 10:00 UTC, on 21st March, we experienced provisioning failures for Jira Service Management. During this time, customers were unable to add/update their Assets in JSM. The issue has been resolved and the service is operating normally.
We are aware of some customers having a degraded experience when attempting to upgrade or adding new Assets to JSM products. Our team is currently investigating this issue and will post new updates as they become available.
We are aware of some customers having a slower than expected experience when attempting to upgrade or activate JSM products. Our team is investigating this issue.
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