Users experiencing degraded or reduced access in raising certain JSM request types

Our team has now mitigated this issue and product performance has been restored.

We have identified the root cause of the failure and have mitigated the issue, but we are investigating the root cause of the traffic increase in JSM. We continue to monitor closely.

We have identified the root cause of the JSM Request experience degraded performance and are actively mitigating the problem. We are now monitoring closely.

We are investigating cases of degraded performance and reduced access for raising certain JSM request types in Jira Service Management Cloud customers. We will provide more details within the next hour.