Outage in Jira Service Management

Some JSM Users unable to access assets cloud

Resolved Minor
August 07, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/07/2025 09:57PM

Between 13:38 UTC to 21:45 UTC some customers were unable to view JSM assets cloud for Jira Service Management. The root cause was due to a permissions change that caused non-admin users to lose access to JSM assets. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

INVESTIGATING 1 day ago - at 08/07/2025 08:54PM

We are still investigating an issue with JSM Assets Cloud that is impacting some Jira Service Management Cloud customers. We will provide more details within the next hour.

INVESTIGATING 1 day ago - at 08/07/2025 07:39PM

We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.

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