Outage in Jira Service Management
Some JSM Users unable to access assets cloud
Resolved MinorIncident Report
We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.
Components affected
Jira Service Management Authentication and User ManagementNeed to monitor Jira Service Management outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 08/07/2025 09:57PM
Between 13:38 UTC to 21:45 UTC some customers were unable to view JSM assets cloud for Jira Service Management. The root cause was due to a permissions change that caused non-admin users to lose access to JSM assets. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
INVESTIGATING
3 months ago - at 08/07/2025 08:54PM
We are still investigating an issue with JSM Assets Cloud that is impacting some Jira Service Management Cloud customers. We will provide more details within the next hour.
INVESTIGATING
3 months ago - at 08/07/2025 07:39PM
We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.
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