Outage in Jira Service Management
HOT-501418- JSM Asset not loading
Resolved MajorIncident Report
Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality.
We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
Components affected
Jira Service Management Purchasing & Licensing Jira Service Management Automation for Jira Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Signup Jira Service Management Jira Service Mangement WebTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/22/2026 04:47PM
On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality.
The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
3 months ago - at 01/22/2026 04:32PM
The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
IDENTIFIED
3 months ago - at 01/22/2026 03:41PM
We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience issue where assets are not loading, affecting their interactions with service management functionality. We will continue to share additional updates here as more information becomes available.
INVESTIGATING
3 months ago - at 01/22/2026 02:44PM
Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality.
We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
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Automation events delayed for some customers in the APAC region - about 1 month ago
Atlassian Assist in Jira Service Management is currently unavailable. - about 1 month ago
Degraded performance of Cloud Products when selecting users or teams - about 2 months ago
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