Outage in Jira Software

Issues accessing Jira and Confluence in some regions

Resolved Minor
April 04, 2025 - Started 7 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware that some customers are experiencing issues when attempting to load their Jira sites. Our team is investigating this issue with urgency and we will provide an update when more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/04/2025 01:14PM

We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.

MONITORING 7 months ago - at 04/04/2025 07:55AM

Our systems are stable, and no recurrences have been observed. We will continue to monitor closely and provide updates as they become available.

MONITORING 7 months ago - at 04/04/2025 06:37AM

We have identified the root cause of the access issues and have mitigated the problem. We are now monitoring this closely and will resolve this incident within the next hour.

INVESTIGATING 7 months ago - at 04/04/2025 05:52AM

For customers that are currently experiencing issues accessing their Jira and Confluence sites, you are able to add /wiki/ to the end of your site name in order to continuing accessing Confluence. For example: https://site.atlassian.net/wiki/
Our team is continuing to investigate an issue impacting Jira sites with urgency.

INVESTIGATING 7 months ago - at 04/04/2025 05:44AM

We are aware that some customers are experiencing issues when attempting to load their Jira sites. Our team is investigating this issue with urgency and we will provide an update when more information is available.

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