Outage in Jira Software

Error message in Jira when working on issues. Error code Hash 4G7N40

Resolved Minor
October 03, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Customers are experiencing issues with Jira when working on issues encountering Error code Hash 4G7N40
Components affected
Jira Software Viewing content
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/03/2025 10:13AM

Our team actively investigated the incident impacting Jira, and immediately identified the root cause and implemented steps to restore the affected services.

MONITORING 5 days ago - at 10/03/2025 10:10AM

Atlassian team has taken steps to mitigate recurrence of this issue and monitoring progress.

IDENTIFIED 5 days ago - at 10/03/2025 09:36AM

The incident response team has identified the root cause and taking steps to restore the affected services. Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.

INVESTIGATING 5 days ago - at 10/03/2025 09:34AM

The incident response team has identified the root cause and taking steps to restore the affected services.
Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.

INVESTIGATING 5 days ago - at 10/03/2025 09:24AM

Customers are experiencing issues with Jira when working on issues encountering Error code Hash 4G7N40

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