Outage in Jira Software

Users experiencing 'file failed to upload' errors when attempting to upload attachments in work items

Resolved Major

June 18, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of some users experiencing a 'The following files have failed to upload' error when attempting to upload attachments to their work items. Our team is investigating this issue with urgency and we will provide an update as soon as available. Attaching files within a comment appears to remain successful at this time.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/19/2025 04:06AM

Our team has now confirmed that attachment uploads are functioning as expected and that this issue is now resolved.

MONITORING 10 months ago - at 06/19/2025 03:56AM

Our team has identified the cause of this problem and has put in a fix in place to rectify the issue with attachments not uploading correctly.
We are now monitoring this fix and will provide further update when this issue has been resolved.

INVESTIGATING 10 months ago - at 06/19/2025 03:05AM

We are aware of some users experiencing a 'The following files have failed to upload' error when attempting to upload attachments to their work items. Our team is investigating this issue with urgency and we will provide an update as soon as available.
Attaching files within a comment appears to remain successful at this time.

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