Outage in Jira Software

Product invitation emails not being correctly sent to users

Resolved Minor
August 04, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
Components affected
Jira Software Administration

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/05/2025 04:19AM

Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations.
The change that caused these emails to stop being sent has been rolled back.
New invitation emails should now be sent correctly for all products.
For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

INVESTIGATING 2 months ago - at 08/04/2025 11:44PM

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible.
Please note that invitations within the product are still successful, only the email notifications are currently impacted.

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