Outage in Jira Software

Custom Fields loses values after submission on Global Issue Create Screen

Resolved Major
August 08, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We are aware of the fact that customers are facing issues with using Forge app created custom fields. The issue is that the the data selected or typed in the field is cleared when the focus is lost. However, even though the data looks like it is no longer present, the system has still stored it. Therefore, as a workaround, users can ignore the fact that the data is no longer visible and Click Issue create anyway. We are actively looking into the root cause to remediate this issue promptly.
Components affected
Jira Software Create and edit
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/08/2025 12:18PM

Between 02:00 am UTC and 11:57 am UTC, we experienced issues with custom fields created by the Forge app for Jira Work Management and Jira. The issue has been resolved, and the service is now operating normally.

IDENTIFIED 3 days ago - at 08/08/2025 09:16AM

Our team continues to work on restoring full functionality. The fix is currently being deployed across all regions. Some users can already start noticing improvements. The next update will be provided as soon as the issue is fully resolved.

IDENTIFIED 3 days ago - at 08/08/2025 05:08AM

Our intended resolution for the issue impacting Forge custom fields on Jira Work Management and Jira is taking longer than expected.
Our team is continuing to work on this issue with urgency and we will provide an update as soon as possible.

IDENTIFIED 3 days ago - at 08/07/2025 11:57PM

We continue to work on resolving the functionality impacted for Forge custom fields on Jira Work Management and Jira. We have identified the root cause and expect recovery shortly.

INVESTIGATING 3 days ago - at 08/07/2025 10:25PM

We are aware of the fact that customers are facing issues with using Forge app created custom fields.
The issue is that the the data selected or typed in the field is cleared when the focus is lost. However, even though the data looks like it is no longer present, the system has still stored it. Therefore, as a workaround, users can ignore the fact that the data is no longer visible and Click Issue create anyway.
We are actively looking into the root cause to remediate this issue promptly.

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